Customer Service Administrator

Warrens offer a comprehensive logistics and warehousing service, primarily focused on the needs of major retailers and bakeries.

At Culina Group we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Due to continued growth an exciting opportunity is now available for a Customer Service Administrator to join our team in Rugby on a full time permanent basis.

Working hours: Any 5 in 7 days, 9am-5pm.

As a Customer Service Administrator you will provide our customers and clients with excellent service and contacting customers regarding orders where required. The role will handle the customer returns on a daily basis and also provide assistance with admin tasks to support teams across the business when required.

Responsibilities

Point of call for all customer queries.; Responding to customer service emails.; Contacting customers regarding order queries.; Communicating delivery times and options.; Updating clients on previous orders.; Customer returns – dealing with returns daily and handling as required.; Ensure customer / client reports are completed/formatted correctly and communicated in accordance with agreed timeframes.; Ensure customer / client non-conformance is properly recorded and fed-back to the client and corrective action taken.; Ensure the completion and circulation of reports to relevant stakeholders.; Other administration tasks as determined by the Customer Contract Manager.

Requirements

Strong communication skills with the ability to build rapport.; Computer literate with a good working knowledge of MS Office.; Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.; Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.; Able to work to tight deadlines and manage your own time effectively.