Customer Service Advisor (Japanese Speaking)

Job Description

We are offering......

About this role...…

- Handle phone calls / emails / live chat inquiries from members professionally
- Address members/clients enquiries with appropriate solutions effectively
- Assist on investigation and resolve issues on problems & complaints
- Deliver quality services to members, clients and other stakeholders
- Responsible for all membership & operations related administration works
- Maintain a strong awareness of good practice business processes and policy compliance
- Ensure client accounts are set-up and administer efficiently and effectively
- Support effective management of client relationships
- Learn, maintain and document information and processes of client accounts
- Acquire and maintain expert knowledge of all aspects of client accounts
- Prepare monthly billing and reports in a timely manner
- Perform any ad-hoc tasks as assigned

About us: Our story

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Reward & Benefits: What's in it for me?

You can look forward to a competitive salary and benefit plan including but not limited to:

Responsibilities

15 to 18 days Annual Leave; Full Paid Leave (16 weeks Maternity / 14 days Paternity); Discretionary Bonus; Free Priority Pass Membership (unlimited Airport Lounge access)

Requirements

Diploma or above in business administration or related discipline; Experience in customer services in travel industry is preferred; Excellent communication and problem-solving skills; Proactive, detail-minded and able to work multi task in a fast-paced environment; Excellent command of written and spoken English, Cantonese, Mandarin and Japanese (JLPT N2 or above is preferred)

Benefits

Hybrid work arrangement (work from home/office); Medical & Life Insurance; Flexible Benefits; Free Priority Pass Membership (unlimited airport lounge access)