Customer Service Advisor

This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business. We are looking for someone with a passion for customer service to join our customer service team, based in South Normanton in Derbyshire. This is a fast paced telephone based role so we are looking for people who love talking to people!

Responsibilities

Handling all incoming contacts from internal and external contacts via phone, fax or email; Answering all enquiries and ensuring accuracy and timeliness of orders and invoices; Processing customer order requests in an accurate and timely manner; Responding to customers’ enquiries regarding prices and product information; Logging all activity on the appropriate system; Supporting other teams within Customer Service by undertaking general administrative tasks; Taking ownership of performance to meet agreed KPIs and objectives; Handling customer objections professionally and agreeing an outcome that reinstils customer faith; Conducting general administrative tasks such as managing post, email and fax queues; Taking ownership of own performance to achieve KPIs, objectives and SLAs; Adhering to HR policies, security procedures and statutory and company regulations outlined in the Health & Safety policy

Requirements

Passion for talking to people and delivering excellent customer service; Basic understanding of technology with good keyboard skills; Good attention to detail; Previous experience of working to targets and SLAs

Nice to have

Previous customer service experience; Strong interpersonal skills; Ability to build relationships over the telephone

Benefits

Employee assistance programme with legal and financial advisors as well as mental health counselling; Perks at Work with discounts in various retailers; Access to Mental Health First Aiders; Contributory Pension Scheme after 3-month service; Cycle to Work Scheme; Service Based Holidays; Career Development and internal progression opportunities; Up to two paid Volunteer days per calendar year