Customer Service Assistant

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders.

Position Overview

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience with our company. The ideal candidate will have excellent communication skills, a friendly demeanor, and a customer-focused attitude. You will be responsible for handling inquiries, resolving complaints, and providing product information in a timely and professional manner.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat.; Assist customers with product information, order placement, and order tracking.; Resolve customer complaints and issues efficiently and satisfactorily.; Maintain accurate and detailed records of customer interactions.; Collaborate with sales, logistics, and technical teams to address customer needs.

Requirements

High school diploma or equivalent, further education is a plus.; Proven experience in a customer service role or related field.; Excellent verbal and written communication skills.; Strong problem-solving skills and ability to remain calm under pressure.; Proficiency in using customer service software and Microsoft Office.