Customer Service Associate - L1 (Order Management)

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in

and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Responsibilities

Follow up customer calls; Respond to customer’s email inquiries in a timely manner; Process orders, forms, and claims; Provide product and service information to customers; Manage and update customer databases; Data processing and maintaining accurate Customer and Material Master Data; Management of B2B system updates and processing uploads; Research required information using available resources; Manage and resolve customer complaints

Requirements

1 year of customer service associate experience; Excellent in speaking and writing (English); Attention to details and accuracy; Good interpersonal skills & ability to work with diverse environment; Team Player; Amenable to work in a morning shift; Present a positive attitude & accept constructive feedback; Client oriented; Knowledge in SAP system is a plus; Basic to advance MS application skills (Excel, Word, Outlook); Amenable to work onsite and to start asap