Customer Service

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

As a part of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you’ll be there every step of the way to provide empathy, care, and guidance when it’s needed most. This role is structured to include career progression that allows you to train up and work toward higher-level positions.

This position is 100% work-from-home. Employees local to the Tempe/Phoenix area are welcome to work in our beautiful Tempe office but this is optional. We host fun events and a free lunch day during our hybrid weeks once a month!

Starting Pay: $19.00/hr

Start Date: November 2nd, 2026

- Monday-Friday schedules available
- 4 X 10 shifts also available, includes weekends (Additional pay incentives for working weekends!)

Responsibilities

Communicate with our members via phone and email, exhibiting care in every interaction; Listen to our members, providing empathy and solutions to their unique needs; Collaborate with your team to share knowledge and best practices; Accurately document Member interactions and activity

Requirements

Minimum of 1 year of Customer Service experience (call center or retail); High school diploma or equivalent; Available for an 8-hour shift between the hours of 6am - 8pm; People-focused approach and solution mindset; Ability to handle a high volume of inbound calls; Strong communication skills