Customer Service Rep(02964) - 147 E Bethalto

We are seeking a dedicated Customer Service Representative to join our team in Bethalto, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellent service.

Responsibilities

Answer incoming phone calls professionally and efficiently; Take accurate customer orders and input them into our system; Process cash transactions and handle payments securely; Provide exceptional customer service, addressing inquiries and resolving issues; Collaborate with team members to ensure timely order fulfillment; Maintain a clean and organized work environment; Assist with various tasks as needed, including food preparation and packaging; Lift and move items weighing up to 25 lbs. when required; Adapt to changing priorities and maintain flexibility in work schedule; Contribute to a positive team atmosphere and uphold company values

Requirements

Excellent communication skills, both verbal and written; Strong customer service orientation with a friendly and professional demeanor; Ability to multitask efficiently in a fast-paced environment; Basic computer proficiency for order entry and processing; Cash handling experience and basic math skills; Flexibility to work weekends, holidays, and various shifts as needed; Physical ability to stand for extended periods and lift up to 25 lbs.; Strong attention to detail and accuracy in order taking and processing; Ability to remain calm and composed under pressure; Team player with a positive attitude and willingness to learn; High school diploma or equivalent preferred; Previous customer service experience is a plus; Knowledge of the food service industry is beneficial but not required