Customer Service Representative

The Customer Service Representative is responsible for providing exceptional customer support by responding to inquiries and processing customer requests accurately and professionally. This role serves as a key liaison between customers, account managers, and internal departments to ensure excellent service and customer satisfaction.

Responsibilities

Support customers and outside sales representatives with product and service inquiries; Process requests related to pricing and quotations, product availability and delivery schedules, order status updates, returns and credits, order expedites, product literature and documentation; Provide technical product assistance and support when appropriate; Maintain accurate records and documentation within company systems; Work collaboratively with sales, operations, and vendor partners to resolve customer issues efficiently; Deliver a high level of customer service while meeting departmental performance expectations.

Requirements

Experience in customer service, sales, purchasing, or a related role within a manufacturing or distribution environment; Strong communication, organizational, and problem-solving skills; Ability to manage multiple priorities in a fast-paced environment.

Nice to have

Experience in industrial distribution or related industries; Hydraulics; Pneumatics; Fluid Power; Electrical Products; Power Transmission; Motors and Motion Control; Proficiency with Microsoft Excel; Microsoft Word; Email applications; Vendor pricing and business software programs