Customer Service Representative

Maximize customer satisfaction and contribution margins by consistently and accurately processing of orders, requests for price and delivery information, returns, order status, order expedites and product literature; as well as the ability to orchestrate internal resources to meet customer needs.

Responsibilities

Maximize customer satisfaction and contribution margins by consistently and accurately processing of orders, requests for price and delivery information, returns, order status, order expedites and product literature, as well as the ability to orchestrate internal resources to meet customer needs; Process inbound customer calls from customers regarding order status, pricing, product availability and delivery schedules; Develop knowledge of assigned customer's specifically basic understanding of the buying process for OEM and MRO customer base; Demonstrate basic understanding of SunSource's customer procedures and tools and be able to process orders, quotes, returns, navigate the pricing system, interpret pricing structure, and utilize internal support systems; Demonstrate the required ability to orchestrate resources to meet customer needs which include technical support, warehousing, finance, service and fabrication centers and purchasing; Demonstrate basic knowledge of SunSource technology and service offerings.

Requirements

Two years of industrial repair and/or industrial distribution experience; 2+ years of customer service experience in a manufacturing or distribution environment; Proficient with software programs relating to the customer service position, including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs; Demonstrate strong verbal and written communication skills as well as strong problem-solving skills; Demonstrate ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate and work with outside sales to win new business.