Customer Service Representative

Provides prompt excellent customer service in a courteous, friendly and attentive manner. The position includes, but is not limited to, the following essential job duties, responsibilities and requirements: Customer Satisfaction, Facility Condition, Merchandising, Sales Controls, Financial Controls, Security Controls, Administrative.

Responsibilities

Provides prompt excellent customer service in a courteous, friendly and attentive manner; Greets customers as they enter the area and thanks customers as they leave; Gives assistance and offers suggestions or recommendations to the customer; Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold; Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.; Reports to work on time and follows the dress and appearance code; Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties; Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out, basic upkeep and cleaning of all equipment in stores; Inspects store facilities and equipment for safety, cleanliness, and proper working order; Notifies Store Manager of any equipment failure or maintenance/supply needs; Completes build-to’s for ordering/purchasing merchandise; Receives and verifies vendor deliveries; Maintains adequate stock throughout the store and supplies in counter areas, rotates stock properly; Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows; Controls merchandise, cash shortages, and other selling expenses; Assists in maintaining proper inventory levels and shift audits; Keeps accurate cash, sales and inventory control records and accounts for variances; Notifies the Store Manager of any sales, cash or inventory discrepancy; Follows Company and/or brand guidelines for product breakage or spoilage; Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager; Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring; Keeps an accurate record of all shift and timekeeping paperwork; May take inventory of supplies and equipment; Attends job-related meetings (may be required to work irregular hours); Provides regular and predicable onsite attendance; Performs other duties as assigned by the Store Manager

Requirements

Ability to accurately operate a variety of equipment that may include cash registers or scanners, hot or cold or beverage dispensers, and other machines or tools; Ability to work as scheduled including arriving to work on time; Ability to communicate information and ideas so others will understand; Ability to perform essential duties and physical functions described below; Ability to work in the conditions described below; Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors; Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead; Ability to occasionally lift and/or carry up to 50 pounds from ground to waist; Ability to grasp, reach and manipulate objects with hands for entire shift; Ability to push/pull with arms up to a force of 20 pounds; Able to reach overhead for objects; Ability to bend and twist at waist; Ability to communicate orally; Ability to operate a cash register and/or computer keyboard; Ability to stoop, kneel, squat, bend, push, and pull; Ability to work alone; Be exposed to occasional noise; Ability to stand and/or walk for an entire shift; May require climbing a ladder to store and retrieve materials or place and remove signs

Nice to have

High school diploma or GED preferred; Experience in retail sales preferred; Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred