Customer Service Representative

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. Provide pricing and lead times to customers and/or representatives using company guidelines in order to secure orders. This role serves as a key point of contact for customers, ensuring orders are quoted, entered, and processed accurately while maintaining a high level of customer service. The Customer Service Representative works closely with Engineers, Operations, Quality, Supply Chain and Business Development Managers to ensure customer requirements align with manufacturing capabilities.

Responsibilities

Respond to customer and representative inquiries by providing pricing, lead times, and product information in accordance with company guidelines; Understand customer requirements, applications, and specifications to support accurate quoting and order entry; Prepare customer quotes and enter customer purchase orders into the system; Review customer purchase orders to ensure product, pricing, and delivery accuracy; Maintain visibility of orders throughout the quoting and production cycle and communicate status updates to customers; Route technically complex or advanced opportunities to Sales Engineers or Sales Management for further development and closure; Support channel partners by building relationships and assisting with pipeline development; Act as a liaison between customers and internal departments including production, planning, quality, and engineering; Expedite orders as required and assist with resolving delivery or production issues; Gather information related to returns, rework, or restocking and coordinate resolution per company policy; Maintain accurate sales files, CRM data, and order documentation; Perform other duties as necessary; Comply with AS9100 directive specifically Section 7200, Customer Product Quality Requirements

Requirements

Bachelor’s degree (BA/BS) or equivalent combination of education and experience; Minimum of 2 years of inside sales, sales support, or customer service experience; Strong communication, listening, and presentation skills; Proficiency in Microsoft Office Suite; Ability to multitask, prioritize, and manage time effectively in a fast-paced environment; Strong attention to detail and follow-through; Must be able to comply with all company policies; Deal with customers in a professional, courteous and timely fashion

Nice to have

Experience with ERP and CRM systems preferred

Benefits

Comprehensive benefits package; Medical; Dental; Vision; 401k matching