Customer Service Representative

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at http://cornerstonebuildingbrands.com .

The primary responsibility of the Customer Service Representative is to facilitate quality and accurate Quotations, Purchase Orders, and Work Orders to ensure customer expectations are exceeded as well as prompt, courteous and professional responses to customer requests. The Customer Service Representative tasked with maintaining and growing the level of sales from current active and past non-active customers, and is able and willing to prospect new business

Education/Additional Information

- Minimum 2-year post-secondary education required; Bachelor's degree is preferred
- 2+ years of construction products sales experience plus, but not required
- Bilingual (Spanish) is a plus but not required
- Previous roofing experience is a plus

Responsibilities

Data entry and accuracy being measured for orders into Oracle; Scheduling/delivery coordinating for multiple plant sites; Product knowledge, answering questions for customer support; Responsible for claims & account reconciliation and transactions; Responsible for timely communication back to appropriate function; Accepting inbound calls to assist with basic customer needs; Liaison for manufacturing and customer; Learning designated commercial/industrial product line; Quoting to assist Outside Sales

Requirements

Must have high math aptitude to calculate Sq Footage, to assist customers when ordering; Must have ability to multi-task, with high level of organization skills; Must have the ability to learn, comprehend, and apply training as well as use best judgement for case-by-case scenarios; Ability to make proactive decisions based on customer needs; Proficient in the use of Microsoft Outlook, Word, Excel; Project management and negotiation skills; Strong oral and written communication skills are required