Customer Service Representative

With Christmas around the corner, Teleflora is busier than ever! We are looking to fill our Customer Service Representative position. Teleflora has been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet! We’re a sustainable network of locally owned florists. Teleflora provides innovative marketing, education and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. Option 2: Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We’ve been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet!

Teleflora is looking for enthusiastic candidates fill this entry-level position. As a Customer Service Representative, you'll act as the frontline contact by answering Florist's calls and processing all customer requests. Customer Service is the one stop shop for our network of florists. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service.

You'll have the option of working a hybrid work schedule of Monday-Wednesday in the Oklahoma City office, and Thursday-Friday from home! Working remotely is a voluntary benefit and ability to work in office on Thursday and Friday is available. This role is located in Oklahoma City.

The Customer Service Representative will take customer service-related calls from our member florists including billing calls and confirming floral orders for their shop. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service.

You'll assist our member florists with their questions, requests, product purchases, and problems.

Incoming calls may include, but are not limited to the following

- Flower Orders
- Product Orders
- Directory Orders and Changes
- Credit Card Product and Equipment Orders
- Credit Card Equipment Troubleshooting
- Customer monthly statements
- Web Hosting
- Additional duties as needed

Working Conditions

- Must be able to work extended hours (overtime as requested) to meet company deadlines
- Flexibility. Shift requirements may change based on department needs and company programs
- Holiday time off may be limited due to increased order volume

Requirements

Strong written and oral communication skills; Ability to make decision with little direction; Strong attention to detail; 1-2 years Customer Service/Call Center experience; Basic math skills; Ability to speak clearly in a well-modulated voice using good diction; Typing 25 WPM/ net minimum; Knowledgeable in basic computer skills