Customer Service Representative - Remote

The SilverRock Customer Service Representative is responsible for inbound and outbound phone calls where you'll be educating and answering questions regarding the customer's warranty. We explore ways to anticipate customer needs by evolving our self-service options while staying true to our goal of providing world-class customer service. We believe that this is achieved by hiring masters of customer service that have high emotional intelligence to navigate customer interactions and know how to effectively manage customer conflict while in a fast-paced call center environment.

Responsibilities

Handle inbound and outbound phone calls; Educate and answer questions regarding the customer's warranty; Anticipate customer needs by evolving self-service options; Navigate customer interactions and manage customer conflict in a fast-paced call center environment

Requirements

High School diploma required; 3+ years of experience working in a customer service role with conflict resolution; Excellent verbal and written communication skills; Ability to talk and write with confidence, charisma, and competence to a wide variety of audiences; Agile in a fast-paced environment; Ability to thrive in and contribute to an environment that never stops; Ability to work in a high-functioning team environment; Ability to meet deliverable due dates under time-sensitive requirements; Fantastic problem solver; Positive emotional resilience; Must be located in AZ, FL, GA, NC, TN, TX, UT or NV; Reliable and secure internet; Conducive and quiet workspace with no distractions

Nice to have

Associate or Bachelor’s degree preferred; Experience in the automotive industry; Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing preferred

Benefits

Work from home; Medical, dental, and vision insurance; 401(K); Company paid life insurance; Short and long-term disability coverage; Growth opportunities; Tuition reimbursement; Wellness program; Consistent work schedule; Game room; In-house gym; Social events; Paid time off