Customer Service Representative (Seasonal Part-Time)

At Brushfire, it’s our goal to be the go-to ticketing and registration platform our customers deserve. We’re an event management software-as-a-service platform that provides solutions for ticketing & registration, virtual events, and event apps. Last year we powered over 30,000 events, all around the world, ranging anywhere from a handful of people to more than 20,000 attendees.

Brushfire helps power successful events around the world by providing great software and service that never stops improving. We believe every organization deserves the most elegantly architected platform for event management, both at the technology and service layer.

The primary responsibility of this position is to answer calls and respond to emails from event attendees. Our Attendee Support team provides outstanding customer service to event attendees on behalf of event organizers that use the Brushfire platform. In addition, our Attendee Support team members assist event organizers with changes to their events, placing and changing orders, and more, while following the event’s stated customer service policies.

This position is primarily for weekend hours, Saturday and Sunday between 8am - 6pm, and weekday afternoon/early evenings, no later than 8 pm.

This is a part-time work-from-home position.

The primary time frame for this position is from October - December.

Looking to HIRE IMMEDIATELY.

The following characteristics are necessary for a qualified applicant to be considered:

Requirements

Attentive listening and concise verbal communication skills; English speaking and hearing ability to effectively and efficiently communicate over the phone. We are seeking bilingual applicants, but this is not a requirement.; Computer, internet, and keyboard proficiency. Brushfire uses several different platforms to conduct business and applicants need to gain proficiency in all platforms.; Thrives in a team environment while collaborating with others to solve problems.; Interact with customers and team members and provide clear, helpful and correct information.; Calm and composed under high call volume periods or escalated customer interactions.; Motivated to learn independently without guided instruction.; Practice good organization and time management