Customer Success Coordinator

Zero Homes' mission is to rebuild American communities through healthy, affordable homes. We are building a home upgrade marketplace that enables a simple, central, transparent process for homeowners and contractors. This role is a Customer Service Coordinator for our HQ location in Denver. As a Customer Service Coordinator, you will be responsible for all primary inbound customer inquiries. You will educate customers on the products we offer, incentives in their area, our unique virtual process, and get them booked with one of our advisors.

Responsibilities

Deliver an excellent customer service experience daily to ensure successful customer education and appointment booking; Take full ownership of support lines and interface directly with customers, subcontractors and vendors; Track and maintain customer documentation, booking information, lead nurturing flows and the job close out experience; Overall, help each team at Zero to be more efficient and effective while contributing to our ambitious mission

Requirements

3+ years of experience in customer service, dispatch, installation coordination or a related role as an operations generalist; Energetic and self-driven, with a strong sense of self-ownership and follow through; Excellent communication abilities, ability to interface with customers; Strong organizational and multitasking skills; Proficiency in CRM tools, Microsoft Office, G-Suite; You live within 50 miles of Denver, CO (or are willing to relocate with assistance)

Nice to have

Familiarity with heat pumps, other renewable energy products or home services

Benefits

Relocation assistance