Customer Success Engineer Federal with a TS/SCI w/CI

As a Customer Success Engineer for our Federal team, you will be responsible for providing world class post-sales technical leadership to our client base.

Responsibilities

Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies; Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures; Walking customers through the various stages of adoption with Forward Networks Platform; Working directly with our internal Product Management, Engineering, Sales and Marketing teams; Some travel to customer locations

Requirements

B.S. Computer Science or equivalent educational experience; TS/SCI w/ a CI Poly Clearance Required; 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies; Strong understanding of Networking and Security fundamentals; Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.); Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills; Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems; Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment

Nice to have

One or more of the following certificates: CCIE, JNCIE or VCDX; Experience in working for a startup company; Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)