Customer Success Manager BENELUX (m/f/x)

As a Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one. This is a role for someone who thrives on autonomy, loves building strong client partnerships, and knows how to drive long-term value. You’ll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions. You’ll work cross-functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth. If you excel at turning insights into action and enjoy shaping the customer journey end to end, this role is for you.

Responsibilities

Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention; Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value; Advocate for customers internally and help influence product and service improvements through feedback; Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences; Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes

Requirements

At least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role with a strong track record of driving satisfaction, retention, and growth; Clear and confident communication in both Dutch and English; Comfortable presenting to senior stakeholders and leading customer conversations; Highly analytical, able to turn data into actionable insights; Experienced with CRM systems such as HubSpot or Salesforce; Customer-obsessed mindset; Tech-savvy

Nice to have

Experience in SaaS, cybersecurity, or a similar environment is a strong plus

Benefits

Meaningful mission: protect organizations across Europe from real-world cyber threats; Hybrid-friendly culture with regular company-wide get-togethers; Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds; Full ownership of a strategic function in a high-growth cybersecurity scale-up; Weekly lunches (NL) and Thursday socials; Generous time-off policy, including wellbeing and volunteering days