Customer Success Manager - Brasil

As a Customer Success Manager, you will be responsible for the gross retention, CSAT, health score, and lock-in score of the partners and take proactive actions to improve these metrics. You will work in coordination with the Product Onboarding, Technical Account Management, and Account Management teams, and you will be the primary contact of the partner.

Responsibilities

Responsible for gross retention, CSAT, health score, and lock-in score of partners and takes proactive actions to improve these metrics; Works in coordination with Product Onboarding, Technical Account Management, and Account Management teams as the primary contact of the partner; Orchestrates all efforts to keep adoption and usage high while driving value recognition; Provides best use cases according to the partner, helps with panel usage, trains new partners, and acts as a consultant for product use; Shares expertise with the team and leads internal projects

Requirements

University degree in Business, Marketing, Engineering, or related fields (MBA preferred); 4+ years of relevant work experience in customer-facing roles such as customer success, account management, or strategic consulting, preferably in a SaaS environment; Knowledge or experience with digital marketing, martech, or advertising; Strong communication skills in both writing and speaking in English and Portuguese; High sense of responsibility and accountability; Strategic thinking with excellent project management skills; Ability to establish a robust relationship with the assigned customer base; Self-motivated, proactive teammate with innovative ideas to improve customer loyalty and adoption; Strong portfolio management and relationship-building skills; Technical background including ability to read API documentation, knowledge of HTML, CSS, and XML, and understanding of basic data structures and data flows

Nice to have

MBA preferred; Spanish is a plus

Benefits

Be part of a diverse team with 50+ nationalities; Internal trainings covering AI fundamentals, coding, foreign languages, and personal development skills; Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru; ESOP share ownership eligibility; Referral bonuses; Volunteering and social impact projects; Global retreats and team-building activities; Year-round events