Customer Success Manager | Bulgarian Market (Sofia)

Praven Intelekt is an innovative AI platform designed to streamline legal research, case law analysis, and document drafting. As part of the Lexroom group, Praven combines high-precision local legal intelligence with a fast-scaling European AI infrastructure. Lexroom is building the AI platform where legal work gets done, with more than 20,000 legal professionals across Italy, Spain, Germany, France, and Bulgaria relying on it.

Responsibilities

Become an expert on Lexroom and a product evangelist, identifying new use cases and expansion opportunities within your customer base; Drive Lexroom's ARR growth from the installed base, helping position the company as a European market leader; Own the entire funnel for existing business: run checkpoints and business reviews, uncover expansion needs, and close upsells and uplifts; Manage renewals and lead churn management, protecting and growing recurring revenue; Work closely with customers to identify their pain points, goals, and development opportunities, and be the main point of contact between Lexroom and customers

Requirements

3+ years of experience in a sales, account management, or customer-facing commercial role; Familiarity with sales support tools (HubSpot, Notion, etc.); Continuous learning and self-challenge; Eagerness to join a rapidly growing startup; Speaks both Bulgarian and English

Nice to have

Law degree

Benefits

Hybrid work at the Sofia office; Health insurance; Meal vouchers (100€); Performance bonuses; Team retreats and off-sites; Equity package; Annual salary range of €30,000 - €45,000 OTE