Customer Success Manager, Enterprise, EMEA

As a Customer Success Manager at Iru, you will be responsible for ensuring our commercial customers achieve measurable success with our platform. As a trusted advisor with strong product knowledge and a customer-first mindset, you will help a high-volume portfolio of customers align their goals with Iru’s unified, AI-powered platform. This is a Miami-based hybrid role, with an in-office presence alongside a collaborative and performance-driven team. You will lead onboarding and enablement at scale, drive product adoption, and proactively engage customers to ensure they realize value quickly. Success in this role means driving retention across a large book of business, identifying expansion opportunities, and delivering a consistent, high-quality customer experience.

Responsibilities

Manage a portfolio of enterprise customers across EMEA; Build relationships with executive stakeholders across multiple regions; Develop and execute tailored success plans aligned to business goals; Lead onboarding, enablement, and executive business reviews; Drive adoption, ROI, and long-term customer value; Identify and drive expansion opportunities with Sales; Navigate complex, multi-country account structures; Act as the voice of the customer to influence internal strategy

Requirements

3–6+ years of customer success or account management experience in SaaS; Experience managing enterprise or strategic accounts (high ACV, complex orgs); Experience working across EMEA markets and multi-country environments; Strong executive presence and consultative approach; Excellent communication, stakeholder management, and presentation skills; Ability to operate in a fast-paced, high-growth environment

Benefits

Competitive salary; Hybrid work environment (3 days in office per week); 100% private healthcare coverage reimbursement for individual and dependents; HealthShield Cash Plan; Nursery Salary Sacrifice Scheme; Workplace Pension (Employer 4%/ Employee 5% of gross salary); 20 days PTO; Equity for full-time employees; Iru Wellness Week off first week in July; Up to 16 weeks paid leave for new parents; Paid Family and Medical Leave; Modern Health - Mental Health Benefits - Individual and Dependents; Fertility benefits; Working Advantage Employee Discounts; Gym membership; In-office lunch stipend provided; Exciting opportunities for career growth