Customer Success Manager - Figma Weave (London, United Kingdom)

As a Customer Success Manager, you will work directly with larger customers to help them get the most value from the Figma Weave platform. You will design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. This is a full time hybrid role based out of Figma's London hub. Figma is an AI-native creative platform helping teams bring ideas to life, from idea to product.

Responsibilities

Manage the adoption journey for a portfolio of large, commercial and enterprise customers; Understand customer goals and success metrics, and use product data to inform proactive engagement strategies; Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Weave; Build trusted relationships with stakeholders across roles and departments, from individual contributors to senior leaders; Identify and empower internal champions who can advocate for Figma Weave within their organizations; Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation; Deliver live and scalable training sessions customized to customer maturity and needs; Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success

Requirements

4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS; Excellent communication skills, with the ability to connect with a wide range of customer personas; Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption; A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams

Nice to have

Experience using node-based design products or working with design and collaboration tools; Background in Post-Production, VFX, Creative work, UX/UI, Design Ops, or Frontend Development