Customer Success Manager, Japan

As a Customer Success Manager, you'll act as a trusted partner for Wix Enterprise accounts, ensuring long-term customer success and growth. This role also includes handling customer success responsibilities for DeviantArt, one of the world's largest online art communities, which launched in Japan in November 2026. This is a hybrid role. You will work from Wix Tokyo Office at least 2 - 3 times per week.

Responsibilities

Act as a trusted partner and consultant for a dedicated portfolio of Wix Enterprise (80%) and DeviantArt (20%) accounts, providing expert guidance on launching and optimizing their web presence; Conduct regular business reviews to demonstrate the value and impact of products, ensuring alignment with customer goals and fostering long-term health; Partner with product teams to develop and deliver tailored onboarding workshops and training sessions based on specific client business requirements; Champion the voice of the customer by providing feedback to product teams, helping to shape the future evolution of the platform; Drive growth by identifying expansion opportunities, facilitating the renewal process, and ensuring continuous value throughout the customer lifecycle; Work directly with the most successful clients of all segments, providing solutions for their complex use cases

Requirements

13+ years of experience in customer success or account management roles in a SaaS company; Fluent in Japanese and business-level English; Ability to present complex ideas in an accessible and engaging way to both internal and external stakeholders, including executive-level conversations with customers; Ability to identify customer business objectives and pain points in order to measure Wix's financial impact on the customer's business; Curiosity, growth mindset, and genuine interest in tech and industry; Proactive mindset and collaborative nature; Submit an English resume

Nice to have

Strong interest in art, subculture (manga, anime, game), and fan communities