Customer Success Manager - Mid Market

Searchable is an agentic marketing platform built for the age of AI search, helping companies grow their organic presence across SEO, AEO, and GEO. The role is one of the first Customer Success Managers on Searchable's U.S. team, working 3-4 days a week in the Salt Lake City office and reporting to the Head of Customer Success. The CSM owns a book of mid-market brands and agencies from onboarding through renewal and expansion.

Responsibilities

Own a book of mid-market brands and agencies end to end: onboarding, adoption, renewal and expansion; Get new customers to a first meaningful result fast, with prompt sets, competitor tracking and a clear visibility baseline in place within their first weeks; Run focused, efficient business reviews that connect AI Search visibility, sentiment and AI referral traffic to the customer's goals; Prioritise your book using usage and health data, spot risk early and act on it before it shows up at renewal; Own a high volume of renewals and drive expansion: more prompt volume and capacity, brands, markets and agency clients; Build relationships beyond a single champion, up to Director and Head of Marketing level; Design and run one-to-many motions, such as onboarding webinars, templated reviews, office hours and automated check-ins; Turn one-off fixes into playbooks, templates and reporting the whole team uses; Bring the voice of the customer to Product, Engineering and Marketing with specific, evidence-backed feedback; Keep account records current enough that another CSM could step in and know what to do

Requirements

3-4 years in Customer Success, account management or client services at a B2B SaaS company or agency; Experience managing a large book of SMB or mid-market accounts, with a track record of owning renewals and driving expansion against a number; Clear, concise writing, from a two-line recap to a scalable email sequence or account plan; Comfort with data: can pull the story out of a dashboard, explain it simply and use it to prioritise time

Nice to have

Agency experience, especially in SEO, content or performance marketing; Hands-on familiarity with SEO or AI Search, Google Analytics or Google Search Console; Experience building scaled or digital-touch CS programs (webinars, in-app guidance, automated lifecycle emails); Early-stage startup experience where you build processes from scratch

Benefits

$100k-$130k base plus commission tied to retention and expansion; Meaningful early-stage equity pre Series A; Health insurance: 100% of the employee premium and 50% of dependent premiums covered; Leading parental and childcare policies; Monthly fitness and wellbeing reimbursement