Customer Success Manager

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact.

Responsibilities

Delivering world-class support to our top clients; Maintain a balanced proactive/reactive relationship with your assigned accounts; Dedicated duties include account monitoring, regular check ins and relationship building; Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise

Requirements

2+ years experience in customer success/account management in the affiliate or performance marketing sector; In-depth understanding of the affiliate/partnership ecosystem; Bachelor's Degree in Business, Marketing or related field; Consistent track record of providing stellar support to customers; Solid understanding of the digital marketing ecosystem; Healthy dose of initiative and the ability to remain flexible; Detail-oriented and able to efficiently prioritize tasks; Be a critical thinker and an inventive problem-solver; Professional interpersonal skills; Enthusiastic teammate; Phenomenal conflict resolution skills; Excellent time management skills

Benefits

Responsible PTO policy; Flexible working; Up to 12 fully covered therapy/coaching sessions per year; Monthly gym reimbursement; Restricted Stock Units (RSUs) with 3-year vesting schedule; Free Coursera subscription; PXA courses; 26 weeks fully paid parental leave for primary caregiver; 13 weeks fully paid leave for secondary caregiver; Technology stipend for home office; Monthly allowance for internet expenses