Customer Success Manager

As a Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week; give consultative advice, scope and drive successful product adoption and grow customer engagement. You will function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team.

Responsibilities

Manage and nurture your own customer accounts through day-to-day communication and online marketing expertise; Identify opportunities for increased product adoption and align Smartly’s product value with the customer’s wider marketing objectives; Develop and maintain excellent knowledge of the Smartly tool and the digital ecosystem in general so that you're constantly able to solve customers' problems; Build, manage and develop strong relationships with customers and platform partners including Meta, Pinterest, Snapchat, TikTok and Google; Collaborate with internal teams, including product developers, to maintain the quick feedback loop between customers and product

Requirements

3+ years of relevant experience in a Customer Success or similar customer-facing function; good understanding of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic); highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals; results-driven mentality, with a bias for action and collaboration; able to explain complex concepts clearly and translate data into insights; strong spoken and written communication skills in English; able and willing to travel for quarterly business reviews, conferences and industry events as required

Benefits

An Inclusive Global Culture; Global Impact; Focus on Wellbeing including healthcare packages, mental health services, paid holidays and family leave; Comprehensive Rewards including equity options, performance-based rewards, competitive compensation and career development opportunities; Flexible Hybrid Workplace with hybrid work model and option to work abroad for up to 30 days annually