Customer Success Manager

Strategy is a leader in AI-powered enterprise analytics, enabling organizations to transform data into actionable insights and drive smarter, data-driven decision making. Our platform empowers enterprises to unlock the full value of their data through advanced analytics, AI capabilities, and scalable enterprise architecture. As a Customer Success Manager, you will manage a portfolio of strategic and enterprise customers and act as a trusted advisor to both business and technical stakeholders. Your mission is to ensure customers realize measurable business value from their investment in the Strategy platform by driving adoption, enabling successful use cases, and aligning the platform with their strategic objectives. You will guide customers throughout their lifecycle - from onboarding and adoption to long-term value realization - while partnering closely with Sales, Product, Support, and Engineering teams to ensure a seamless customer experience. Through strong executive engagement, strategic planning, and technical collaboration, you will help customers scale their use of Strategy’s AI-powered enterprise analytics platform and maximize the impact of their data initiatives.

Responsibilities

Serve as primary point of contact for assigned strategic and enterprise accounts; Develop deep understanding of each customer's organization, industry, and strategic priorities; Partner with customers to define measurable business outcomes, success criteria, KPIs, and Customer Success Plans; Conduct regular Quarterly Business Reviews (QBRs); Ensure customers achieve measurable ROI; Guide customers through onboarding and early adoption; Drive ongoing platform adoption; Act as technical advisor to customer stakeholders; Facilitate technical discussions with customer architects, data teams, and IT leaders; Support successful renewal and expansion of customer accounts; Partner with Sales and Account Management teams to identify upsell and cross-sell opportunities; Develop strong customer advocates; Act as the voice of the customer internally

Requirements

Bachelor's degree in business, technology, or a related field (or equivalent work experience); 4+ years of experience in a customer-facing role such as Customer Success, Technical Account Management, Account Management, Consulting, or Professional Services within a SaaS or enterprise software environment; Experience managing enterprise or strategic customer accounts; Strong communication and stakeholder management skills with the ability to engage both business leaders and technical teams; Demonstrated ability to drive customer adoption, engagement, and value realization across a portfolio of accounts; Experience working with SaaS platforms, enterprise analytics, or data platform solutions; Strong problem-solving, project management, and cross-functional collaboration skills; Experience with CRM and customer success platforms such as Salesforce; Bilingual and able to speak in English and Japanese

Nice to have

Familiarity with Business Intelligence, analytics platforms, or AI-driven technologies is a plus; Cloud certifications (AWS, Azure, or similar) are a plus