Customer Success Manager

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

We are looking for a Customer Success Manager to join our Rexel USA team in Broken Arrow, OK!

Summary

The Customer Success Manager is responsible for growing and retaining Rexel’s Annual Recurring Revenue. The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what opportunities might look like. Will work closely with customers, sales, product specialists, and services to help create an engagement, conversation, and a value proposition built around what Rexel has to offer in the automation field. The Customer Success Manager will lead in person customer kick-off meetings, adoption reviews, and executive business meetings to ensure the customer is meeting their objectives.

Responsibilities

Build positive working relationships between Rexel and assigned customers; Manage multiple on-going customer success engagements and develop a cadence of recurring reviews with customers; Review progress with leadership and provide opinions on areas of opportunity; Act as point person to the customer for Annual Recurring Revenue contracts and subscriptions; Accurately communicate a value proposition based on the data being presented; Communicate in-person and remotely the value delivered to customer on a periodic cadence using Business Review methodology and other means of communication/cadences; Use data and workflow information to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio; Understand basic concepts of automation regarding product lifecycles, simple migration paths, and learning to identify opportunities based a customer’s install base and support usage; Seek new targets and opportunities from data that is provided; Run numbers to calculate a return on investment or savings a customer might earn from engaging in a new product or service; Other duties as assigned

Requirements

3+ years of Customer Success Manager experience; Prior experience with Rockwell Automation products and services preferred; High School or GED - Required; 4 Year / Bachelor's Degree - Preferred; Bachelor’s Degree in Business or Technical degree preferred; Must have excellent interpersonal, analytical, and written/verbal communication skills; Be a self-starter that can work both independently and in team-based environments; Must be able to build positive working relationships with people at all organizational levels; Must demonstrate integrity and a firm commitment to company beliefs and values; Attention to detail and organizational skills; Delivers exceptional customer experience

Benefits

Medical, Dental, and Vision Insurance; Life Insurance; Short-Term and Long-Term Disability Insurance; 401K with Employer Match; Paid vacation and sick time; Paid company holidays plus flexible personal days per year; Tuition Reimbursement; Health & Wellness Programs; Flexible Spending Accounts; HSA Accounts; Commuter Transit Benefits; Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.; Employee Discount Programs; Professional Training & Development Programs; Career Advancement Opportunities – We like to promote from within