Customer Success Manager

At Cerby, we believe there is a better way for people to use cloud applications and securely share access with others. Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications.

We are looking for a Customer Success Manager who can become a partner, advocate, and strategist who will increase our product's proven value to the customers’ business.

Responsibilities

Manage existing customer relationships to ensure customer loyalty and expand our business relationships.; Conduct regular business reviews and collaborate with customers to present strategic security strategies.; Maintain a detailed understanding of products and services, and suggest the best strategies to meet their needs.; Collect customer feedback, review and manage concerns, and advocate for all aspects of the customer experience with Cerby.; Own new customer onboarding process, ensuring quick value realization.; Handle customer requests, answer questions, and guide them through best practices.; Create and optimize existing processes within the company and actively enhance all Customer Success initiatives.

Requirements

5 - 10 years of experience in customer success management positions or similar.; Experience working with enterprise customers.; Ability to communicate and foster positive business relationships (English required, a second language is a plus).; Basic understanding of web technologies.; Accountability and personal organization are essential.; Ability to establish milestones and keep all team members on task.; Experience analyzing and optimizing the existing processes in the Customer Success department.; Problem-solving and high-level troubleshooting abilities.; Experience working within the Identity and Access Security space is a plus.