Customer Success Manager

We're looking for someone who makes customers successful, not just satisfied. Our customers run agents on real work, where the output has to be right the first time. As a Customer Success Manager at Endex, you'll own deployment, onboarding, adoption and renewal across our accounts. You'll work directly with our founders, AEs and product team to shape how customers succeed and what we build next.

Responsibilities

Own Customer Outcomes: be the primary point of contact for a portfolio of accounts from signature through renewal; Lead Deployments: run kickoffs, configure integrations and partner with IT and InfoSec to clear the path to production; Train and Enable Users: run onboarding sessions and workshops across email, Teams, Excel, Word and PowerPoint; Drive Adoption: monitor usage, find the teams getting the most value and replicate it across the firm; Protect and Expand Accounts: spot risk early, surface expansion opportunities and partner with AEs on renewals and upsells; Be the Voice of the Customer: translate requests, edge cases and frustrations into product feedback, bug reports and roadmap input; Build the Function: create onboarding playbooks, health metrics and support processes

Requirements

Proven customer leader: 2+ years in customer success, account management, implementation or consulting; Customer-obsessed; Technically fluent; Credible with experts; Commercially minded; Relentlessly resourceful

Nice to have

Early-stage startup experience; Experience deploying AI, developer tools or enterprise software

Benefits

Health & Dental Insurance; Monthly Wellness Stipend; 401K Matching; Competitive Salary + Equity