Customer Success Manager

Our Customer Success team powers long-term customer value and growth across the West region. We're hiring Customer Success Managers to own a book of Mid-Market accounts, drive adoption, and partner with customers to deliver measurable outcomes. You'll bring operational rigor, a growth mindset, and strong relationship skills to help our customers realize the full value of Box. In this role, you will manage a curated portfolio with flexibility to travel for high-impact onsite moments. You'll collaborate across teams, lead value-focused demos, and turn insights into action that increases retention and expansion. Box (NYSE:BOX) is the leader in Intelligent Content Management.

Responsibilities

Own a book of Mid-Market accounts and build trusted partnerships that drive adoption, renewal, and growth; Lead discovery, value reviews, and product demos that tie business goals to clear outcomes; Maintain operational rigor across systems: forecast renewals, track health, and prioritize actions based on signals; Build account plans, identify risks/opportunities, and execute proactive playbooks to improve customer value; Collaborate cross-functionally to remove roadblocks and deliver solutions that matter; Prioritize customer meetings (virtual and onsite as needed) to accelerate impact across your territory; Surface insights from your portfolio to influence territory planning and process improvements; Champion a growth mindset and experiment with AI-enabled workflows to scale customer success

Requirements

2+ years of customer success, account management, or related client-facing experience managing a book of business; Proven track record of ownership and proactive problem-solving that led to measurable customer outcomes; Strong relationship management and communication skills; comfortable leading demos and executive conversations; Operationally rigorous with experience navigating business systems for forecasting and health tracking; Growth-minded, coachable, and adaptable; excited to learn and leverage AI to improve workflows; Comfortable managing Mid-Market portfolio, prioritizing impact across multiple accounts; Hybrid: Based in San Francisco with 3 days/week in-office; travel within the region as needed

Nice to have

Experience in SaaS or with non-traditional backgrounds that demonstrate strong account ownership

Benefits

Equity; benefits and perks