Customer Success Manager (Spanish Speaking)

As a Customer Success Manager (Spanish Speaking) at Orchard Robotics, you'll leverage your skills in customer success, communication, and problem-solving to help our customers succeed using cutting-edge ag-tech. You'll ensure high-quality training, deployment, and implementation of our technology across the farms we work with. This is a critical role in helping our customers achieve 100% with our tech, making their farms more profitable and sustainable than ever before.

Responsibilities

Have significant ownership over customer support – talking with customers daily, hearing out issues and solving problems; Own new farm onboarding, deployment, and implementation, ensuring technology integrates seamlessly with new customers; Execute and build on customer training procedures so customers can learn technology easily; Develop strong relationships with internal direct-to-farm sales team, service partners, and field operations teams; Host regular check-ins to ensure customers see continued success with product, and proactively identify issues to give feedback to engineering team

Requirements

Fluent/native-speaking-experience in both English and Spanish, and agriculture-specific experience and comfortable with agriculture terminology in both English and Spanish; Outstanding, customer-centric communication skills; Prior experience working in agriculture and agtech, and a deep understanding about how farmers operate; Resilient, innovative problem-solver who never gives up and consistently delivers results under ambiguous challenges or changing conditions; Exceptional organizational abilities, managing numerous priorities in a fast-paced environment; Ability to effectively communicate technology topics from engineering team to customers; Comfortable with frequent travel, spending up to a third of time at events and customer farms across Mexico, Latin America, California and Washington state; Experience working with ERP systems and CRMs (HubSpot, Salesforce); Ability to coordinate effectively across various stakeholders in large, enterprise organizations

Benefits

Comprehensive Health, Vision, and Dental insurance; 100% of premium covered