Customer Success Manager with Arabic

We're Redis. We built the product that runs the fast apps our world runs on. We are looking for a Customer Success Manager (CSM) to join our Customer Success team. As a Customer Success Manager, you will be responsible for some of the biggest, most important, customers of Redis. The successful candidate will be a multi-tasker with a "can do" attitude, a love for challenges, and a customer-first mind. Above all, a focus on world-class client service is key.

Responsibilities

Be the primary lead for high value customers; Build strong relationships with counterparts and partners and become their trusted advisor; Lead the onboarding to help clients start using Redis technological platform and drive adoption; Project-manage and provide world-class guidance and solutions for new clients' integrations and post-launch expansion initiatives; Work closely with the commercial team counterparts to identify business goal opportunities and develop account strategy; Identify and mitigate churn risk proactively

Requirements

3+ years of experience in customer-facing roles (ideally in Customer Success) for enterprise software; Experience with Enterprise customers, and/or dynamic and technological accounts; Experience in proactively growing customer relationships within an account while expanding their understanding of the customer's business; Aptitude and curiosity to learn technical concepts; Strong presentation, verbal and written communication, organization, multitasking, and time management skills; Proven multitasking and prioritization skills; A Bachelor degree from a University is a must; Fluent Arabic and English speaking

Nice to have

Experience with NoSQL databases or distributed caches

Benefits

Competitive compensation package formed by salary and equity grants; 25 days of flexible vacation time; Hybrid working options from both home and the office; Home internet & phone monthly allowance; One-time home-office setup allowance; Health and dental insurance; Personal life insurance; Critical Illness Cover; Lunch and snacks in the office