Customer Success Rep

This job is based in Newark, NJ in our HQ at 550 Broad Street.

Today, companies spend huge amounts of time & money on training that is outdated, boring and quickly forgotten by employees. With our game based training platform companies convert boring training material into competitive training games that are proven to increase sales performance. 1Huddle engages employees through daily training games that companies can customize to their brand and be played in under 5 minutes a day.

Clients including: Audible, FASTSIGNS, Madison Square Garden, Golden State Warriors, Hand and Stone, New York Mets, Loews Hotels, Los Angeles Dodgers and more.

We power the people that power teams. Featured on Fox News, CNN, Huff Post, Bloomberg & The Wall Street Journal.

Our Customer Success Team is focused on meeting the needs of our customers to ensure they are getting the most value out of our products/solutions and services. We are looking for a junior customer support rep who will be assisting in basic technical support to customers. Logging issues and responding when you can; otherwise escalating more complex issues to the appropriate team/person. Come join our team and provide awesome service that contributes to our customer’s success!

Responsibilities

Engaging with clients verbally and in writing to answer questions or solve problems they are having with our platform.; Logging client issues in our tracking system.; Solving client issues when you can, otherwise escalating issues accordingly.; Learning the basics of our complete game platform.; Contributing to the success of our clients by helping them get the most out of our platform.; Work local and national marketing events.; Build relationships to provide repeat business and excellent customer service; Manage multiple relationships well; Build rapport with customers and prospects; Miscellaneous duties as assigned by Executive Team

Requirements

Have a friendly and professional telephone manner; Excellent leadership and motivational skills; Display an outstanding ability to listen well; Work well in a team environment; Effectively express ideas verbally and in writing; Independently take action beyond what is called for; Demonstrate a positive attitude; Passion for helping customers get what they need