Customer Success Specialist

Ascendix Technologies is an AI and Real Estate Technology partner founded in 1997 and headquartered in Dallas, Texas. We’re looking for a well-organised Customer Success Specialist to manage a portfolio of customer accounts for Ascendix products. In this role, you’ll focus on proactive customer engagement, renewals and retention, driving product adoption, and onboarding new customers.

Responsibilities

Start on product onboardings for new customers after ramp-up; Once product knowledge is solid, own proactive engagement on a book of about 150 to 180 accounts: retention, renewals, adoption, and upsell; Capture churn drivers and customer feedback and pass them to Product and Sales; Act as escalation point for the Concierge team on customer satisfaction; Maintain account health, renewal status, and engagement records in Dynamics.

Requirements

Salesforce experience (Middle Administrator, BA or Consultant level); Advanced spoken and written English – daily direct communication with US customers; Proactive, customer-facing mindset – leads conversations, asks discovery questions, drives customers to a decision, not an order-taker; Customer Success, account management, or onboarding experience with SaaS customers; Able to run product onboarding independently after ramp-up.

Nice to have

Commercial real estate or real estate domain familiarity; Experience with CRM products; Renewal, retention, and upsell experience; Comfortable working in Dynamics CRM and MS ecosystem.

Benefits

20 paid vacation; 5 paid sickness; B2B and remote cooperation; Career development and professional growth; Technical performance reviews and 360 Evaluation; Collaboration with a personal Direct Manager, Technical leads, and mentors; Opportunity for external event compensation; Internal knowledge-sharing opportunities; Online and offline events & team-buildings; Friendly and supportive atmosphere; Open management.