Customer (Supplier) Support Associate - 6 month term

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Work Model

Fully Onsite in our Eldoret Office. This is a 6 month term contract.

Position Summary

The Supplier (Customer) Support Associate will report to the Manager, Supplier Support. The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications:

Requirements

Communicate with suppliers through a multi channel approach including emails, chats and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided,; Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests,; Handle emails and chats from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience,; Engage with unresponsive suppliers through a multi channel approach including emails, chats and conference calls, supplier education and webinar invites,; Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team,; Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues; Validate and ensure Quality Assurance for compliance data provided by our suppliers,; Act as a peer mentor to Supplier Support Agents as required,; Keep up to date with new regulations and changes in Assent’s products to become an expert in your field,; Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups,; Bachelor’s Degree/Higher diploma from a recognized learning institution,; 1-2 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres),; Solid ability to manage time effectively and juggle multiple priorities at one time,; Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently,; Self-starter, excellent time management skills and the ability to adhere to assigned deadlines