Customer Support Consultant

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world. We are looking for a Customer Support Consultant to join our professional and multicultural team, who will share our interest in solving problems and building good relationships with our reselling partners and end-users around the world.

Responsibilities

Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events; Solving and escalating tech issues; Handling support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM; Interact with other departments and escalate customer feedback further

Requirements

Interest in solving problems and building good relationships with reselling partners and end-users; Customer-oriented approach; Good communicator with the ability to ask and listen; Good verbal and writing skills at an upper-intermediate level in English and Ukrainian; Problem-solving and logical thinking skills; Result-oriented and stress-resistant; Aspiration to self-development and willingness to grow; Professional, multitasking, and empathetic skills

Benefits

Meaningful work that helps to change the future of dentistry; Work in a unique professional, friendly and supportive environment; Constant professional growth and development; A healthy work-life balance; Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc; Breakfasts and lunches in the office; Good working conditions in a comfortable office in UNIT.City; A parking lot with free spaces for employees; Occasional business trips to Western Europe; Opportunity to become a part of the success that 3Shape has created over the past 25 years