Customer Support (Inside Sales)

Inside Sales Representative is responsible for effectively promoting business on pre-owned vehicles to customers through various channels. The role is crucial in the sales process, from initial customer contact to follow ups if needed. This position requires strong communication skills, a deep understanding of automotive products, strong sales experience, integrity and the ability to build and maintain customer relationships. These qualities contribute to the success of inside sales representatives in a dynamic and competitive sales environment. The specific requirements may vary based on the industry, business unit, and product or service being sold.

Responsibilities

Respond promptly to customer inquiries through phone calls, emails, and other communication channels; Provide information about available used cars, including features, specifications, and pricing; Schedule and conduct virtual or in-person vehicle demonstrations for potential buyers; Guide customers through the sales process, from initial contact to the final sale; Conduct needs assessments to understand customer preferences and budget constraints; Collaborate with other team members, including finance and inventory management, to ensure a smooth sales process; Stay updated on the features and specifications of the pre-owned vehicles in the inventory; Educate customers on the benefits of purchasing used cars and address any concerns they may have; Negotiate terms and conditions with customers to secure the sale; Close sales and complete necessary paperwork, ensuring all legal and compliance requirements are met; Build and maintain positive relationships with customers to encourage repeat business and referrals; Follow up with customers post-sale to ensure satisfaction and address any concerns

Requirements

Previous experience in automotive sales, particularly in the used car market, is preferred; A college diploma or equivalent experience is required; At least 5 years of Customer Service experience, with background in Sales; Strong communication and interpersonal skills; Knowledge of automotive products, features, and industry trends; Ability to work in a fast-paced sales environment; Proven track record of meeting or exceeding sales targets; Familiarity with Salesforce, Five9 and Zoom

Nice to have

Previous experience in automotive sales, particularly in the used car market; Additional education or training in sales and marketing

Benefits

Competitive Pay; Mandatory Benefits: SSS, PhilHealth, Pag-IBIG; 13th month pay; Paid Vacation and Sick Leave; Birthday Leave; HMO (available 2 months from start date); SSS Maternity and Paternity Leave; Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization; Company culture of internal promotions, diverse career paths, and meaningful