Customer Support (part-time)

Axle Energy is building the infrastructure that will underpin the decarbonised energy system. Its software moves energy usage to times when electricity is cheap and green by controlling vehicle charging, heating systems, and home batteries, controlling hundreds of thousands of energy assets. The role is for a personable and proactive customer support champion to help users get the most out of Axle Energy's products. This is a 6 month part-time contract role. Interview process: 1. Initial interview; 2. Take-home exercise; 3. Final interview (in-person); 4. Offer, references, and welcome to the team.

Responsibilities

Act as the owner for complex or high-priority customer cases; Collaborate closely with tech team to analyse and solve painpoints; Maintain and expand internal technical playbooks and knowledge resources; Identify recurring customer issues and bring insights to improve the product

Requirements

Organized: you can stay on top of a to do list and constantly re-prioritize to make sure the most important stuff gets done; Empathetic: you care about other people's problems, and you feel the pain when things don't work as they should; Curious: you're willing to dig in when things don't work as they should, and keep an open mind when trying to debug issues

Benefits

Competitive salary; Opportunity to directly shape the future of energy markets and accelerate the transition to a low-carbon world; Pay kept equitable across the company with a 1:1 median ratio between founder and team compensation; Bi-annual retreats to strengthen team connection and shared purpose; Hybrid working with a dog-friendly office in Farringdon (1-2 days a week in the office)