Customer Support Specialist with Bulgarian and English

As a Customer Support Specialist, you will play a key role in delivering an exceptional customer experience. Serving as the first point of contact, you'll support our customers through phone, chat, and email, ensuring their questions are answered and their issues are resolved with care and professionalism.

Responsibilities

Respond to customer inquiries via chat, phone and email; Accurately document all customer interactions and case details in the CRM system; Follow communication procedures, guidelines, and policies; Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout; Navigate multiple systems simultaneously; Serve as the first point of contact and ensure customer questions are answered and issues are resolved with care and professionalism

Requirements

Native knowledge of Bulgarian (C2); Good command of English (B2); Excellent written and verbal communication skills; Strong computer literacy and the ability to navigate multiple systems and platforms with ease; Strong attention to detail and the ability to follow processes and guidelines accurately; Willingness to work on shifts

Nice to have

Previous experience in a customer support or customer-facing role

Benefits

21 days of paid annual leave; Additional health and life insurance; Meal and gift vouchers; Employee recognition programs; Individual training for professional development; Clear career prospects with internal promotion opportunities; Modern and pleasant work environment with cozy relaxation areas