Customer Support Technician II - Autonomous Commercial Landscaping

We are seeking a Customer Support Technician to support customers in diagnosing and correcting autonomous robots in our Autonomous Commercial Landscaping division in Longmont, CO.

Responsibilities

Technician will support ASI internal customer "ASI Durability" and ASI external customers; Responsible for diagnosing errors with autonomous vehicles and control systems; Repair, correct, and/or calibrate autonomous machines as required; Make safety a priority; Learn to operate autonomous vehicles in a safe manner; Maintain and support wireless radio network; Diagnose and recreate customer support issues; Document support cases and update troubleshooting procedures

Requirements

College graduate, trade school, or equivalent experience; Experienced with Microsoft Word, Excel, PowerPoint, and Outlook; Good communication skills, verbal and written; Good organizational skills; Attention to detail; Experience with CRM (Salesforces, SAP) programs; Experience with electronics and D/C electrical circuits and the ability to use a digital multi-meter; Experience with diagnostic tools or programs (i.e. OBD tool); Understand basics of CAN bus on vehicle communications; Understand basic GNSS systems; Experience with wireless and wired networks; Must be hands on and have a desire to learn

Nice to have

Experience with a variety of machines (Heavy Equipment, Automobiles, Agriculture machines) will be helpful; Candidate should have travel experience; Bi-lingual, multi-lingual preferred