Customer Training Specialist | Housing

EliseAI is looking for a Customer Training Specialist to ensure a seamless onboarding process and transition for our clients as they adopt our products. You will work closely with the Director of Customer Success and other teams to develop and execute comprehensive onboarding strategies. This role requires a blend of customer-facing interactions, content creation, technical expertise, and a proactive approach to gathering and incorporating client feedback.

Responsibilities

Conduct thorough onboarding sessions with new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively; Develop and deliver engaging training sessions, both in-person and remotely, tailored to the specific needs and preferences of each client; Proactively seek feedback from customers throughout the onboarding process, identifying areas for improvement and implementing strategies to address any gaps or challenges; Act as a liaison between customers and internal teams, advocating for client needs and contributing to product enhancements based on user feedback; Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences

Requirements

4+ years of experience in a customer-facing role, preferably in customer success, training, teaching, facilitation, or a related field; Willingness to travel as needed to conduct in-person training sessions with clients; Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner; Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services; Proven ability to build rapport with customers and establish trusted advisor relationships; Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively; Willing to work in person with your team 4-5 days per week

Nice to have

Experience creating educational content, including videos, tutorials, and documentation

Benefits

Equity in the company; Medical, Dental and Vision premiums covered at 100%; Fully paid parental leave; Commuter benefits; 401k benefits; Fitness & home services stipend to cover part of your expenses so you can focus on what matters; A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office; Unlimited vacation and paid holidays; We'll cover relocation packages and make the move exciting, not painful!