Customer Value Architect III

Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies. Not a technical role, despite 'architect' in the title, this is relationship and strategy work, not engineering. The right candidate is a relationship-first advisor who thrives on connecting customers' Mixpanel investment to real business outcomes. You'll be the consultative owner of adoption, value, and AI maturity across a named portfolio of high-value accounts, engaged from onboarding through the full contract lifecycle.

Responsibilities

Connect Mixpanel to customer value; Own the value workstream with customers, understanding the business challenges that led them to buy Mixpanel, how they measure ROI, and ensuring they achieve that ROI; Build and own relationships across business and technical stakeholders, including executive sponsors; Develop and execute success plans that map customer business objectives to adoption milestones and measurable outcomes; Perform ongoing discovery of customer business priorities, internal toolset, and business pain; Operate with the AE and renewal team on expansion, growth, and renewal motions, owning the value case; Lead customer enablement sessions (dashboard design, funnel analysis, retention modeling); Proactively monitor product usage and health signals and lead regular business reviews; Drive customer adoption, identifying new usage pockets and re-engagement strategies; Identify underutilized features and translate them into recommendations; Triage customer product requests and issues, solving use case questions, basic troubleshooting, and escalating as appropriate; Assess a customer's AI maturity and advise on their agent and context strategy; Fluently use Mixpanel's AI surface (Mixpanel AI, Mixpanel Agent, Headless, and MCP) to help customers build AI-native workflows; Coordinate across GTM, Product, and Engineering to manage escalations and advocate for customer needs; Contribute to team playbooks and best practices across the CS organization

Requirements

Experience in Customer Success, management consulting, or a related field supporting complex B2B SaaS accounts; A track record of managing relationships at every level across different functions (from business executives to technical ICs) and influencing decisions at the C-suite level; The ability to translate technical concepts (data models, analytics instrumentation, product metrics) into business terms that resonate with non-technical stakeholders; Demonstrated ability to drive platform adoption and connect product usage to customer business outcomes; Experience building and executing strategic value and adoption plans, tying day-to-day activities to strategic outcomes and communicating wins in terms of ROI; Hands-on experience with agentic or AI-native tooling, such as MCP-based workflows, LLM copilots, or similar (beyond casual ChatGPT use)

Nice to have

Background in product analytics, growth, or data-driven product development; Experience in a technical advisory or solutions capacity (e.g., implementation, professional services); Familiarity with analytics instrumentation, event tracking, or data tooling

Benefits

Comprehensive Medical, Vision, and Dental Care; Mental Wellness Benefit; Generous Vacation Policy & Additional Company Holidays; Enhanced Parental Leave; Volunteer Time Off; Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break