Customer Value Lead

As Omnea's Customer Value Lead, you own the relationship with our customers across their entire lifecycle, working with some of our largest and most strategic accounts. Your job is to make sure customers get real, measurable value from Omnea from day one, and to turn that value into renewals, expansion, and upsell. Omnea's product is sticky: it's a business transformation, not a point tool, so once a customer is live, expansion tends to follow. Your focus skews heavily toward that expansion motion, not just keeping accounts renewed. You'll build deep, long-term relationships with your champions and become a trusted advisor to stakeholders at every level, from procurement managers up to CFOs. You'll be the internal voice of the customer, working closely with both technical and commercial teams to keep Omnea customer-centric at its core.

Responsibilities

Own a revenue number: carry an NRR quota covering expansion and retention across enterprise book; identify upsell opportunities, run commercial conversations at exec level, own renewal process end-to-end; Build relationships from procurement managers to CFOs, multi-thread across each account; be the person customers call when something goes wrong or when they're thinking about what's next; Build the playbook from scratch, working alongside implementation team, product experts, and leadership to define commercial rhythms, norms, and processes; Shape what Omnea builds next: feed customer signal directly to Product and Revenue leadership, surfacing what's blocking adoption, what's driving expansion, and where to invest

Requirements

4-8 years of experience in a top-tier, fast-paced environment: a startup, scale-up, VC, consulting, banking, or something you built yourself; worked six-figure ARR+ accounts; navigated multi-stakeholder buying committees; built genuine executive relationships; build rapport, influence people, and drive change; gravitas to engage senior leadership, ideally up to CFOs, Legal, or Procurement; comfortable in ambiguity; organised enough to manage a complex book of business without dropping anything; confident enough to push back on customers when they're wrong; ambitious, competitive, and care about doing excellent work; track record of high performance

Benefits

competitive geo-localised benefits; UK Benefits Package; US Benefits Package