Danish Customer Service Representative

Responsibilities

Provide high-quality customer support to users via phone, email and live chat; Assist customers with account-related, technical and platform-related inquiries; Support users with password resets, payments and general account management queries; Troubleshoot technical issues and provide clear, solution-oriented guidance; Maintain a professional and customer-focused approach across all interactions; Accurately document customer interactions and relevant case information; Escalate complex or unresolved issues to the appropriate internal teams; Meet defined quality, productivity, customer satisfaction and attendance targets

Requirements

Native or fluent Danish speaker; Fluent English; Completed secondary education; Good computer and technology skills; Strong communication and customer interaction skills; Good problem-solving abilities; Ability to multitask and work effectively under pressure; Friendly, reliable and customer-oriented approach; Clean criminal record; Willingness to relocate to and work on-site in Larnaca, Cyprus

Nice to have

Previous customer service experience is an advantage

Benefits

Unlimited performance-based bonus linked to KPIs; Full relocation package for candidates moving to Cyprus; International working environment; Training provided; Opportunity to gain experience within a global gaming customer support environment