Data Analyst II

As a Data Analyst II, you will work within the Post Sales Organization, partnering with Customer Support & product teams to deliver high-quality reporting and analytics. You will be responsible for building scalable dashboards, enabling data-driven decision-making, and ensuring leadership has visibility into business-critical KPIs. This role requires strong technical expertise in SQL, Salesforce analytics, and data visualization tools, with the ability to thrive in a fast-paced, dynamic environment.

Responsibilities

Design, develop, and maintain interactive dashboards and reports using HEX, Retool and Salesforce native reporting tools; Write advanced SQL queries to extract, manipulate, and analyze large datasets across multiple systems; Partner with Customer Support, Product, Services, and Sales Engineering leaders to translate business needs into clear data requirements and insights; Drive data consistency and accuracy across reporting platforms to ensure leadership visibility into KPIs; Provide deep-dive analyses to identify trends, opportunities, and process improvement areas; Support cross-functional initiatives by building scalable, automated reporting solutions; Collaborate with data engineering and BI teams to ensure alignment on data sources, definitions, and governance

Requirements

5+ years of experience in data analytics and business intelligence; Strong proficiency in SQL for querying and data transformation; Strong business acumen & KPIs knowledge for Pre & Post Sales functions such as Support, Sales engineering, services / customer onboarding and customer support; Strong analytical and problem-solving skills, with attention to detail and a focus on accuracy; Hands-on experience with Salesforce reporting/dashboards; Python/R for data manipulation and automation; Prior experience supporting Customer Support, Services, or Sales Engineering organizations; Excellent stakeholder management and communication skills, with the ability to present data insights to both technical and non-technical audiences

Nice to have

Expertise in HEX or Retool for dashboard development and storytelling