Data Center Manager - Fort Lauderdale

The Data Center Manager (DCM) is responsible for the overall management, operation, maintenance, and budgeting of the Technical Assistance Center (TAC), as well as the electrical, mechanical, and HVAC systems within the assigned data centers. The DCM ensures mission-critical uptime, aiming for 100% reliability, and oversees compliance with all customer SLAs. This role also serves as a leader and technical resource for Data Center Technicians (DCTs) and Critical Infrastructure Engineers (CIEs), providing career development and coaching. The DCM will contribute to market efforts to improve operational effectiveness and efficiency while representing Flexential in a professional and technically proficient manner during interactions with customers, vendors, and internal teams.

Responsibilities

Facility Operations: Serve as the primary point of contact for 24x7 on-call facility operations; Mission-Critical Equipment Oversight: Oversee the operation, maintenance, and repair of all mission-critical systems and equipment; Budget Management: Manage the site budget, including staffing, maintenance, and repair costs; Team Leadership and Mentoring: Lead and mentor a team of Engineers and Technicians; Cross-Market Collaboration: Participate in regional and cross-market initiatives; Policy Implementation: Ensure compliance with all company policies and procedures; Technical Documentation: Read and interpret technical documents; Operational Excellence: Identify operational constraints and propose solutions; Disaster Recovery Exercises: Oversee disaster recovery drills; Customer Order Provisioning: Supervise the provisioning of customer orders; Off-Hours Support: Assist with off-hours and weekend maintenance activities; Reporting & Performance: Prepare detailed reports on TAC and critical infrastructure performance; Method and Procedure Documentation: Develop, implement, and maintain MOPs and SOPs; Training and Development: Provide training for operations staff; Facility Inspections: Conduct regular rounds of the facility; Customer Engagement: Lead customer tours of the data center; Monitoring & Alerting Systems: Configure and manage monitoring and alerting systems; Other Duties: Perform other duties as assigned; Customer Support: Provide proactive and responsive support to the Flexential customer base; Troubleshooting and Documentation: Troubleshoot and document technical issues through the Flexential ticketing system; Routine Maintenance: Responsible for routine execution of maintenance tasks; Service Delivery Audits: Ensure all customer Service Delivery Audit preparations are completed on time

Requirements

Associate's degree or 5+ years equivalent experience in a relevant field; Extensive training in management, soft skills, and emotional intelligence; At least 3 years of experience in root cause analysis, troubleshooting, and problem-solving within a critical infrastructure environment; Proven experience in the operation and maintenance of critical data center infrastructure, including feeders, transformers, generators, switchgear, UPS systems, ATS units, PDUs, chillers, pumps, air handling units, and CRAH units; Ability to sit for extended periods of time; Walk or stand for 50% of the time; Moderate or advanced keyboard usage; Lift 50 lbs; Travel 5% of the time

Nice to have

Relevant military experience or applicable trade certifications; Electrical or mechanical certifications or an associate's degree (or higher) in a relevant engineering discipline; A minimum of 5 years working in data centers with a focus on building and equipment operations; 3+ years prior management or supervisory experience of a team environment; Ongoing engagement in leadership, management, and emotional intelligence training; Proven ability to meet or exceed technical and functional depth in critical infrastructure systems and data center operations

Benefits

Medical, Telehealth, Dental and Vision; 401(k); Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA); Life and AD&D; Short Term and Long-Term disability; Flex Paid Time Off (PTO); Leave of Absence; Employee Assistance Program; Wellness Program; Rewards and Recognition Program; Discretionary annual bonus based on personal and company performance