Data Centre Technician

As a Data Centre Technician, you will support the Facility Management team in the day-to-day operation of the data centre, delivering high-quality electrical and mechanical maintenance while maintaining a strong focus on safety, uptime, and customer service. Working within a 24/7 operational environment, you will play a key role in ensuring all critical infrastructure systems are maintained to the highest standards and perform reliably.

Responsibilities

Support the Facility Management team in the day-to-day operation of the data centre, delivering high-quality electrical and mechanical maintenance; Assess and manage risks across OH&S, security, and critical facility systems; Apply the NEXTDC Risk Management Framework to identify, analyse, and mitigate risks; Ensure best-practice installation of customer infrastructure, including power monitoring, rack security, and environmental controls; Monitor and diagnose system performance via BMS and related platforms, performing fault finding to minimise MTTR; Support continuous improvement of data hall monitoring (temperature, humidity, alarms, power) alongside Facility Management; Follow all established frameworks, policies, and procedures for safe and compliant facility operations; Promote and support training to ensure compliance with relevant OH&S legislation and operational standards; Maintain strong working knowledge of critical systems to act as a technical point of reference; Assist with customer equipment handling, deliveries, and assembly as required; Produce operational reports with recommendations to improve performance and reliability; Participate in team activities and ongoing professional development; Engage in regular development discussions aligned with company competency frameworks; Participate in a rotating on-call roster to support 24/7 operations; Support additional tasks as directed by the Facility or Services Manager

Requirements

Strong customer service and interpersonal skills, with the ability to manage stakeholder expectations; Clear written and verbal communication, with the ability to explain technical concepts effectively; Strong planning, organisational, and problem-solving skills; Solid understanding of data centre operations, including rack management, IT installations, cooling, and power systems; Working knowledge of ITIL principles

Nice to have

Willingness to build expertise in high-density power and advanced cooling technologies; Proficient in Microsoft Office, with exposure to BMS and other service platforms; Relevant electrical, mechanical or related trade qualifications

Benefits

Gifted share options; NEXTDC days; Volunteer days; Professional development; Holistic wellbeing and mental health programs; Opportunities to progress within the company