Debt Settlement - Administrative Back Office

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

As a Settlement Preparation Specialist, you’ll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. You will provide support for and collaborate with multiple business units, helping our members expedite their way to financial freedom! You’d be reviewing creditor information, reaching out to creditors to locate accounts, updating account information and ensuring all enrolled accounts are ready for settlement as soon as possible. We’re a growing team and welcome creativity and ingenuity as we work towards perfecting the settlement preparation process.

Starting Pay: $16/hour

Shift Requirements: Flexibility between 6:00am-4:00pm

Start Date: October 26th

Responsibilities

Review creditor correspondence and documents including collection letters, statements and credit reports; Handle Inbound and Outbound calls with creditors to update account statuses; Research accounts and contact creditors to find who is servicing the account; Multitasking various work streams daily which requires organization; Achieving individual and team metrics associated with task completion and accuracy; Process bulk Authorization to Communicate and Power of Attorney document requests for creditors; Manage creditor email inquiries and accurately disposition accounts; Conduct special research/creditor projects assigned as necessary

Requirements

Due to potential return-to-office plans, this role is only available to employees in the greater Phoenix/Tempe area; Minimum of 1 year experience in customer service or administrative office setting; Experience with processing documents or experience in the financial industry preferred; Excellent communication skills (both verbal & written); Ability to successfully multitask; Proven ability to meet deadlines and achieve goals; Attention to detail; Proficient skills with Excel, Google Sheets, and Salesforce