Demo Experience Engineer, Technical Success

Demo Experience Engineers work at the intersection of product engineering, technical storytelling, and GTM execution. You will own ambiguous, high-leverage problems end to end—from building agentic prototypes to creating the infrastructure and self-service tools that make them reliable and reusable. Your work will help customer-facing teams move faster, reduce avoidable failures, and translate frontier product capabilities into clear customer value. You will also turn recurring patterns from customer-facing work into product feedback, launch-readiness improvements, and scalable systems. Success in this role means teams can demonstrate new capabilities sooner and with greater confidence. Recurring requests become reusable capabilities instead of one-off work. Demo experiences are accurate, reliable, and safe. Insights from customer-facing work improve product and readiness decisions. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

Responsibilities

Own end-to-end demo readiness for new and priority product capabilities, including environments, integrations, synthetic data, evaluations, reliability checks, and fallback paths; Build compelling prototypes, LLM agents, and reference flows that make complex capabilities tangible and connect them to clear customer outcomes; Convert recurring needs into reusable accelerators—including companion apps, templates, LLM Skills and Plugins, and self-service demo packages—that scale across customer-facing teams; Work alongside GTM partners on high-impact customer moments, unblock critical technical gaps, and identify the patterns that should scale; Build always-on internal agentic systems that automate demo preparation, validation, and asset maintenance for the Demo Experience team; Translate recurring feedback into product insights, launch-readiness priorities, and systemic improvements with Product and Engineering; Define and raise the bar for demo quality across accuracy, safety, reliability, usability, and adoption

Requirements

Care deeply about creating exceptional demo experiences and helping customer-facing teams translate OpenAI’s product value into customer understanding, trust, and action; Are a product-minded engineer who can move from an ambiguous capability to working software and then harden it into a reliable, reusable system; Have a track record of building compelling demos, reusable technical assets, or tooling that accelerates adoption and improves execution; Understand when a customer needs a bespoke solution and when it should become a shared platform capability; Bring strong engineering depth across software architectures, integrations, data, LLM agents, skills, plugins, or other AI-powered systems; Thrive in rapidly evolving, ambiguous environments and influence effectively across Product, Engineering, Marketing, Operations, and GTM through curiosity, humility, and strong judgment; Maintain a strong commitment to AI safety, responsible deployment, and representing OpenAI’s products accurately and credibly

Benefits

Relocation assistance